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Policies and Terms

Kenian Imports, Inc.

2234 W. Great Neck Rd., Suite C

Virginia Beach, VA 23451

Phone: (757) 481-0960   Fax: (757) 496-4887

E-mail: [email protected]



A signed copy of our Terms Agreement MUST accompany your initial order.

MINIMUM ORDER REQUIREMENT:   $400.00 - Initial Order.

CREDIT CARDS:   We accept - VISA, MasterCard and American Express.

NEW ACCOUNTS:  Initial orders by credit card or prepayment only.  To establish credit, please send three current trade references.  Allow 2-4 weeks for  credit reference review and confirmation.  No COD orders will be accepted.

ORDERING:  All orders must be placed in multiples of the Master Pack quantities, which are shown on the price list.   If you order less than a minimum quantity of an item, we will automatically increase to Master Pack quantity indicated.  Sales Orders and Order cancellations must be received in our office in writing, via Fax (757) 496-4887 or e-mailed to [email protected] or via Sales Representative electronic format.  Verbal or telephone orders and cancellations are not valid.  We will not be able to honor a cancellation after an order has shipped from our warehouse.

PAYMENT TERMS:  Net 30 days for customers with established credit.   A late fee of 2% per month will be added to accounts after 30 days. Delinquent accounts at 45 days past due revert to Credit Card prepay status.  Returned checks will incur a fee of $50.00.  All accounts over 90 days will be turned over to a Collection Service for collection.

INTERNATIONAL & PROFORMA ORDERS:  Full payment or a 50% deposit is required before Performa domestic orders can be released for packing and shipping.  Performa orders are considered a 'Hold for Confirmation'; stock will NOT be held or allocated until payment is received.  Cancelled orders already packed are subject to a 25% restocking fee.  International orders require a credit card or prepayment prior to shipping.

DELIVERY HOT RUSH & CHANGE ORDER FEES:  Most items are shipped within 1 week from the date order received by our office if items are in stock.  Acknowledgments will be sent for all orders and a confirmation is required before we proceed.  ORDERS THAT REQUIRE SHIPMENT WITHIN TWO (2) BUSINESS DAYS OF ORDER RECEIPT WILL INCUR A $25.00 "HOT RUSH" FEE.  We will do our best to meet your requested date, but it is not guaranteed.

F.O.B Point: 120 LFI Complex, Lexington, North Carolina 27295.

SHIPPING:   Orders are shipped freight prepaid via dedicated furniture carriers unless otherwise specified and freight charges will be added to the invoice. Additional Charges will be incurred for Residential Delivery.

HANDLING CHARGES:  There will be a $12.00 Handling Charge for each order shipped via Truck.  Re-orders below the minimum will incur a $10.00 handling fee.  Drop Ship and FedEx shipments will incur a $10.00 drop ship fee.

DAMAGES & RETURNS:  Any merchandise with visible damage must be refused or noted on the carriers delivery receipt upon receipt of your merchandise. Failure to note the damage on the delivery receipt may result in denial of Freight damage claims.  Any concealed damage must be documented (w/photos) and reported within 7 days to our office.  Loss or damage caused in transit must be filed within 7 working days, directly with the delivering carrier.  It is up to the recipient to retain damaged merchandise and the original shipping package/carton in the state that it was delivered until the carrier takes re-possession or advises that the merchandise can be destroyed.  Failure to do so will jeopardize your ability to file a successful claim and Kenian will NOT be responsible for payment of freight claims or replacement of damaged merchandise.  Kenian Imports will supply any information necessary for the completion of your claim.  Returns without authorization will be refused, approved merchandise returns are subject to a 15% restocking charge.

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