Policies and Trade Terms

Kenian Imports, Inc.

2307 Millwood Road

Virginia Beach, VA 23454

Phone: (757) 481-0960   Fax: (757) 496-4887

E-mail: [email protected]

www.kenian.com

POLICIES AND TRADE TERMS:

 

A signed copy of our Terms Agreement MUST accompany your initial order.

MINIMUM ORDER REQUIREMENT:   $500.00 - Order Minimum

($50 Fee for orders less than minimum)

CREDIT CARDS:   VISA, MasterCard and American Express - No COD Orders Accepted

ORDERS:  Orders will be entered into our system and acknowledgements with a Commercial freight quote will be provided.  PLEASE REVIEW AND CONFIRM YOUR SALES ORDER AS THEY WILL NOT BE PROCESSED UNTIL CONFIRMATION IS RECEIVED TO ENSURE ALL INFORMATION IS CORRECT.  Upon receipt of confirmation, the order will be processed to ship or back-ordered if the product is not in stock.  Most in-stock items ship within one (1) week from the date order is confirmed unless otherwise requested.  All orders must be in multiples of the Pack quantities as listed on the website.  If less than a minimum quantity of an item, we will automatically increase to the Pack quantity.  Once a confirmed order has shipped, it cannot be cancelled.  If returned, you will incur a carrier Non-Delivery Fee, warehouse Restock Fee and Cancellation Fee.  Orders and Order Cancellations must be submitted via website, email, sales rep or Fax (757) 496-4887.  Verbal or telephone orders and cancellations are not valid.  Cancellation requests received after an order has been sent to our warehouse will incur a 15% Cancellation Fee.

PAYMENT TERMS All new customers will have Credit Card terms.  Existing Net30 accounts will incur a late fee of 2% per month after 30 days of nonpayment.  Delinquent Net30 accounts that are 45 days past due will revert to Credit Card prepay status.  Returned checks incur a $50.00 fee.  All accounts over 60 days past due will be turned over to a Collection Service.

INTERNATIONAL & PROFORMA ORDERS:  Full payment or a 50% deposit is required before Performa domestic orders can be released for packing and shipping.  Performa orders are considered a 'Hold for Confirmation'; stock will NOT be held or allocated until payment is received.  Cancelled orders already picked for shipping are subject to a 25% Restock fee.  International orders require a Credit Card or prepayment In Full prior to shipping.  Customer is responsible for providing all broker information and is responsible for all duties.

CHANGE FEES:  Orders that have already been picked up from our warehouse requiring a Ship To Address correction are subject to a $75.00 "Redirect Fee" and/or "Relabel Fee" by the carrier.  All fees  will be invoiced to the customer.   F.O.B Point: 537 Archdale Blvd., Archdale, North Carolina  27263.

SHIPPING:   Orders are shipped freight prepaid via dedicated furniture carriers to COMMERCIAL ADDRESSES ONLY WITHIN THE CONTINENTAL UNITED STATES AND CANADA ONLY.  If a Residential Delivery is requested, a Residential freight quote will be obtained from an outside company and provided to the Customer for approval.

HANDLING CHARGES:  Drop Ship and FedEx/UPS shipments will incur a Drop Ship Fee of 10% of Freight Cost.  A $20.00 Handling Fee plus $4 per Carton will be incurred for all carriers.  All Non Drop-Ship orders less than $500 will incur a $50.00 Handling fee.

DAMAGES & RETURNS:  KENIAN DOES NOT ACCEPT RETURNS FOR BUYERS REMORSE

1.  Merchandise received with visible damage must be REFUSED or damage must be noted on the carrier delivery receipt when received and reported to us IMMEDIATELY so a Return Authorization can be issuedUnauthorized Returns will be REFUSED and NOT REFUNDED.

2.  PLEASE OPEN AND INSPECT YOUR DELIVERY UPON RECEIPT.  CONCEALED DAMAGE MUST BE DOCUMENTED (WITH PHOTOS OF THE ITEM, INTERNAL PACKAGING AND THE CARTON) AND REPORTED TO OUR OFFICE WITHIN 2 BUSINESS DAYS.

3.  ALL damaged merchandise and all original shipping packaging/cartons MUST BE RETAINED until the delivery carrier takes re-possession or Kenian advises that the merchandise can be destroyed.  Failure to do so will jeopardize a successful claim.  Kenian WILL NOT REFUND PAYMENT OR ISSUE A REPLACEMENT IF MERCHANDISE OR PACKAGING IS NOT KEPT BY THE CUSTOMER OR RECEIVER.

4.  Customer is responsible for filing damage claims when customer carrier account is used.  Kenian will supply any information necessary for the completion of your claim.

Company Name: _________________________________________________________­   

City & State: _____________________________________________________________

Signature: ________________________________________________________________ 

Date: ____________________________________________________________________

ALL TERMS, PRICES, CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE.

[Updated 01/24/2023]

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