Policies and Trade Terms
Kenian Imports, Inc.
2234 W. Great Neck Rd., Suite C
Virginia Beach, VA 23451
Phone: (757) 481-0960 Fax: (757) 496-4887
E-mail: [email protected]
POLICIES AND TRADE TERMS:
A signed copy of our Terms Agreement MUST accompany your initial order.
MINIMUM ORDER REQUIREMENT: $400.00 - Order Minimum
CREDIT CARDS: VISA, MasterCard and American Express - No COD Orders Accepted
ORDERING: Orders will be entered into our system and acknowledgements with a Commercial freight quote will be provided. PLEASE REVIEW AND CONFIRM YOUR SALES ORDER AS THEY WILL NOT BE PROCESSED UNTIL YOUR CONFIRMATION IS RECEIVED TO ENSURE ALL INFORMATION IS CORRECT. Upon receipt of confirmation, the order will be processed to ship or back-ordered if the product is not in stock. Most in-stock items ship within one (1) week from the date order is confirmed unless otherwise requested. All orders must be in multiples of the Pack quantities as listed on the website. If less than a minimum quantity of an item, we will automatically increase to the Pack quantity. Orders and Order Cancellations must be submitted via website, email, sales rep or Fax (757) 496-4887. Verbal or telephone orders and cancellations are not valid. We will not be able to honor any cancellation requests once the order has left our warehouse.
PAYMENT TERMS: All new customers will have Credit Card terms. Existing Net30 accounts will incur a late fee of 2% per month after 30 days of nonpayment. Delinquent accounts at 45 days past due revert to Credit Card prepay status. Returned checks incur a $50.00 fee. All accounts over 60 days past due will be turned over to a Collection Service.
INTERNATIONAL & PROFORMA ORDERS: Full payment or a 50% deposit is required before Performa domestic orders can be released for packing and shipping. Performa orders are considered a 'Hold for Confirmation'; stock will NOT be held or allocated until payment is received. Cancelled orders already picked for shipping are subject to a 25% Restocking fee. International orders require a Credit Card or prepayment In Full prior to shipping. Customer is responsible for providing all broker information and is responsible for all duties.
DELIVERY HOT RUSH & CHANGE ORDER FEES: ORDERS THAT REQUIRE SHIPMENT WITHIN TWO (2) BUSINESS DAYS OF ORDER RECEIPT WILL INCUR A $25.00 "HOT RUSH" FEE. We will do our best to meet your requested date, but it is not guaranteed. F.O.B Point: 120 LFI Complex, Lexington, North Carolina 27295.
SHIPPING: Orders are shipped freight prepaid via dedicated furniture carriers unless otherwise specified and freight charges will be added to the invoice. If a Residential Delivery is requested, a freight quote will be obtained from an outside company. All Residential freight must be prepaid via credit card PRIOR to shipping.
HANDLING CHARGES: Drop Ship and FedEx/UPS shipments will incur a 10% of Freight Cost; a $10.00 Handling Fee plus $2 per Carton will be incurred for all carriers other than SDJ Trucking. All orders less than $400 will incur a $10.00 Handling fee.
DAMAGES & RETURNS: KENIAN DOES NOT ACCEPT RETURNS FOR BUYERS REMORSE. Any merchandise with visible damage must be refused or noted on the carrier delivery receipt upon receipt of your merchandise. FAILURE TO NOTE DAMAGE ON DELIVERY RECEIPT MAY RESULT IN DENIAL OF FREIGHT DAMAGE CLAIMS. PLEASE OPEN AND INSPECT YOUR DELIVERY UPON RECEIPT. CONCEALED DAMAGE MUST BE DOCUMENTED (WITH PHOTOS OF ITEM AND CARTON) AND REPORTED TO OUR OFFICE WITHIN 7 DAYS. Loss or damage caused in transit must be filed within 7 business days, directly with the delivering carrier. It is up to the recipient to retain damaged merchandise and the original shipping package/carton in the state that it was delivered until the delivery carrier takes re-possession or Kenian advises that the merchandise can be destroyed. Failure to do so will jeopardize your ability to file a successful claim and Kenian WILL NOT be responsible for payment of freight claims or replacement of damaged merchandise. Customer is responsible for filing all claims when customer carrier account is used. Kenian will supply any information necessary for the completion of your claim. Returns without authorization will be refused, Merchandise returns are subject to a 15% restocking charge.
Company Name: _________________________________________________________
City & State: _____________________________________________________________
ALL TERMS, PRICES, CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE.